Frequently Asked Questions (FAQs)

Welcome to Leandra's Wonderland FAQ page! 🌟 Here you'll find answers to the most common questions about our store, products, shipping, and more. If you can't find the information you're looking for, please reach out to us at support@leandrasstudio.com. We're here to help! 😊

General Questions

What is Leandra’s Wonderland? 👗

Leandra’s Wonderland is an online boutique that merges fashion, design, and marketing to create a unique shopping experience. Our mission is to empower women through a curated selection of stylish clothing, exclusive designs, and valuable marketing resources. Whether you're looking for versatile outfits, one-of-a-kind decorative items, or insightful ebooks, we offer elegant solutions for every aspect of your life. 🌟

How can I contact customer service? 📞

You can reach our customer service team by emailing support@leandrasstudio.com. We aim to respond to all inquiries within 24 hours.

Ordering & Payment

How do I place an order? 🛒

Placing an order is easy! Simply browse our collections, select the items you love, choose your size, and add them to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept? 💳

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for your convenience and security.

Can I modify or cancel my order? 🔄

If you need to modify or cancel your order, please contact us immediately at support@leandrasstudio.com. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long does shipping take? 🚚

• Domestic Shipping (USA): 3 to 5 business days
• International Shipping: 7 to 15 business days

How can I track my order? 🔍

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

Do you offer free shipping? 🆓

We offer free standard shipping on domestic orders over a certain amount. Please check our website for current promotions and details.

Returns & Exchanges

What is your return policy? 🔙

We accept returns within 30 days of receipt. Items must be in original condition, unworn, unwashed, and with all tags attached. To initiate a return, email us at support@leandrasstudio.com with your order number and reason for return.

How do I exchange an item? 🔄

To exchange an item, please email us at support@leandrasstudio.com with your order number, the item you wish to exchange, and the new item/size you would like. We will provide further instructions.

Who pays for return shipping? 📦

You are responsible for the return shipping cost of the original item. We will cover the shipping cost of the new item in the case of exchanges.

Products & Sizing

How do I find the right size? 📏

Each product page includes a detailed size chart to help you find the perfect fit. If you have any questions about sizing, feel free to reach out to us at support@leandrasstudio.com.

Are your products ethically made? 🌱

Yes, we are committed to ethical and sustainable practices. We work with suppliers who share our values and ensure that our products are made with care and respect for both people and the planet.

Promotions & Discounts

Do you offer any discounts or promotions? 💸

We regularly offer discounts and promotions to our valued customers. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.

How do I use a discount code? 🎟️

Enter your discount code at checkout in the designated field and click "Apply." The discount will be deducted from your total order amount.

Still Have Questions? 🤔

If you still have questions or need further assistance, please don't hesitate to contact us at support@leandrasstudio.com. We're here to help and ensure you have a wonderful shopping experience with us! 🌸

With love, The Leandra's Studio Team 💖